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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

[PayPal]: Virtual Online Account, Credit/Debit Cards supported by PayPal
1. Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a paypal account
2. Payment with credit card (Visa, Master, JCB, Amex, and etc.) - verified by 3D secure accepted

Shipping

Shipping Method : Selected by customer
Shipping Area : Worldwide
Shipping Rate : Selected by customer
Delivery Time : 3 - 30 days

Shipping Options :

1. Korea Post Economy Mail - No tracking number, available up to 2000 g
* Economy mail is not applicable for the below countries :
Region 2 - Philippines .....etc
Region 3 - Canada, Russia, Italy .....etc
Region 4 - Africa, South America.......etc

2. Korea Post (K- Packet) with tracking number - Available up to 2kg (2000g)

3. EMS - Expedited shipping (Express)
* EMS not available countries: African Continent, Kuwait, Puerto Rico, Colombia, Moldova, Italy, Bolivia, El Salvador, Ecuador, Tajikistan etc
Kindly take note that if EMS shipping is selected for non EMS countries, your order(s) will be automatically ship out as K packet in multiples packages.
Please check the weight of the items before you proceed to check out.
Extra shipping fees will be charged if items weight are over 2kg.
Therefore, if your purchased items exceeds 2kg, please divide your orders to avoid extra shipping charges.

4. DHL (Express Shipping)
Please note that not all services are available in every country.

Shipping Period	Korea Post Economy Mail (No tracking number, up to 2000g)
15~26 business days	United States, Australia
15~30 business days	Spain, France, Germany, Hungary, Sweden, Norway, United Kingdom, Denmark, Europe
08~26 business days	Thailand, Cambodia, Vietnam, Singapore, Malaaysia, Southeast Asia
07~25 business days	Japan, Hong Kong,Taiwan
Not Applicable	Philippines, Russia, Canada, Italy Region 4 : Africa, Saudi Arabia, India, Brazil, Mexico, Peru, Belarus, Chile, South America Countries...etc

Shipping Period	Korea Post (K-Packet) With tracking number - Available up to 2kg (2000g)
7~26 business days	United States, Canada, Australia, United Kingdom
7~30 business days	Spain, France, Germany, Europe, Hungary, Sweden, Norway, Denmark
5~20 business days	Thailand, Cambodia, Vietnam, Singapore, Indonesia, Malaaysia, Southeast Asia
5~20 business days	Japan, Hong Kong, China, Taiwan, Philippines
7~30 business days	Saudi Arabia, India, Middle East, Egypt, UAE, Dubai, Qatar, Israel, Cyprus
10~40 business days	Brazil, Mexico, Uzbekistan, Italy, Kazakhstan, Russia, Poland, Greece, Lithuania, Latvia
15~30 business days	Other countries

Shipping Period	Expedited Flat Rate Shipping : EMS(automatically calculated depending on the weight of your purchase)
5~7 business days	Asia
3~6 business days	Europe, Australia, United States, Canada
5~9 business days	Other conutries
10~30 business days	Brazil, Mexico, Uzbekistan, Italy, Kazakhstan, Russia, Poland, Greece, Lithuania, Latvia
15~25 business days	Other countries

Shipping Period	DHL (Express Shipping)
3~10 business days	Delivery available to all possible countries

Returns & Exchanges

Returns / Exchange / Refund Information

Returns & Refund applicable for the following conditions:
1. Item doesn’t match the listing description / wrong item
2. The item you received arrived damaged
3. Defective item

* Returns will be refunded within 2 business days after we receive the item(s).
* Shipping cost / tracking fee will be deducted upon the refund if item(s) are returned due to custom issues or insufficient address.

Customs and Duties
The recipient is responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Refunds

It takes 2 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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